Effective Workplace Mediation Skills (two day course)

12 October 2010 - 13 October 2010

Boyes Turner, Abbots House, Abbey Street, Reading, Berkshire RG1 3BD

£795 - places still available | Book a place

Mediation in context

Mediation is an effective method of workplace conflict intervention that takes a less punitive and more practical approach to the resolution of conflict. Unlike other processes, mediation does not focus on procedural compliance, nor is it time-consuming, costly or disruptive to the organisation. Mediation has also been given greater emphasis following the repeal in April 2009 of the statutory dispute resolution procedures. Now the Employment Act 2008 together with the ACAS Code of Practice relating to disciplinaries and grievances encourages parties early on in a dispute to consider alternative dispute resolution before a claim is lodged.

Training

Mediation skills are an effective way of managing organisational conflict. We have developed two training programmes that are designed for HR professionals, directors and senior managers who want to learn mediation skills to manage workplace conflict more effectively.

Overview

Managing workplace conflict effectively can save your organisation significant time and money. This two day course provides delegates with the practical tools to manage everyday workplace conflicts.

Aim

• To understand the principles of mediation and the benefits of this approach in the modern workplace.
• To practice the key skills needed for effective mediation in a safe role play environment.
• To develop confidence in managing everyday workplace conflicts within your organisation.

Content

• Understanding conflict within your own organisation.
• Exploring the impact of divergent conflict management styles. 
• Define mediation and its core principles, including confidentiality, impartiality and self-determination.
• Learn about our facilitative mediation model and observe the different stages of a mediation in action.   
• Appreciate the benefits and limitations of mediation in the workplace.
• Practice effective communication and active listening skills: empathy, summarising, appropriate questioning and reframing.
• Facilitate the different stages of the mediation process in a safe and constructive environment. 
• Support and empower parties to reach consensus.

Delivery

The course combines trainer input, discussion and role play to explore effective mediation techniques. The course is highly interactive and experiential, with a focus on developing practical mediation skills.  

Duration

Two days on 12/13 October 2010.

Cost

£795 per delegate. Discounts available for group bookings or in house training sessions.

To reserve your place on the course, click on "Book a place" above or contact our Employment group by email at elg@boyesturner.com or by phone on 0118 952 7284.

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