We always welcome feedback on our performance.
Much of the service innovation we deliver has come about through listening to clients and contacts and working with them to find better ways of working - that saves time and money. We also compare and benchmark ourselves against the best in our industry as well as elsewhere. If there is any way that you think that we could improve what we do please let us know.
What you can expect -
- At the outset - we agree how and in what way you want us to work. This ensures that you receive the service you expect from us from day one.
- Clear accountability - your Client Partner is responsible for the service you receive and will put in place a dedicated and clearly structured team. If there are any changes to this team or any planned absence of anyone working with you for whatever reason we will always let you know in advance.
- Identifying your goals - our lawyers are business people as well as legal experts - by identifying and understanding what you want, we can help you to achieve your goals in the quickest and most efficient way.
- Budgetary certainty - flexible pricing menus, including fixed and capped rates, as well as innovative risk/reward structures are always offered where appropriate.
- We partner with you - as part of this we price fairly, agree fees before issuing invoices, meet your expectations, add value commercially rather than just from a legal perspective and importantly value your feedback.
- Without our clients we would not have a successful business. We fully understand and appreciate the importance of meeting and exceeding your expectations to ensure your continuing use of our services and recommendation to others.
Not all law firms are the same!