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Role Description

  • As Head of Knowledge & Information you will be reporting directly to the Managing Partner.
  • Your role will be to formulate and deliver a knowledge and information management strategy for the firm.
  • You will ensure that all internal clients have access to the knowledge & information resources that meet business needs cost effectively.
  • Heading up KM and Information Management projects ensuring they are within scope, deadline & budget.
  • Deliver change management using communication, marketing, training, feedback, surveys, and presentations to drive and build engagement to obtain the required changes.


  • Communication

You will need to communicate on a regular basis to keep the firm up to date on any new resources and ensure any training needs are met.

Regularly meet with individual teams across the firm to obtain feedback on information & KM resources and act upon this. 

  • Training

Undertaking inductions for all new joiners and trainees who need to be aware and use the information/KM resources. 

Induction and training for all new PSLs in their role as KM champions for each team.

Ensuring the lawyers get training on all the information/KM resources that they need to use to undertake their jobs.

Identifying training opportunities to ensure better research skills across the firm.

  • People Management

Manage the Information Assistant, who deals with ordering print resources, updates the Information Centre catalogue and maintains the hardcopy resources in the Information Centre.

Ensure the Professional Support Lawyers (PSLs) across the firm are adhering to the KM policies and procedures by meeting with them on a regular basis, individually and as one group.

  • Horizon scanning & maintaining knowledge of the market

Join external groups & associations to continue to network and broaden your knowledge of information and KM initiatives and strategies in the legal and other sectors.

Keep up to date with legal information resources, including new services or functionality.

Horizon scanning by checking articles from the KM & information press to keep up to date.

Current Awareness

Provide current awareness to the firm using Manzama.

Liaise with all teams/individuals to ensure they are receiving the current awareness that they need.

Vendor Management

  • Maintain good working relationships with the Account Managers of information providers and publishers.

Resource Management

Oversee the procurement of hard copy materials, including books, loose-leaf and journal subscriptions.

Researching, trialling and negotiating contracts for new resources.

Negotiating & renewing contracts for ongoing resources.

Ensure all resources are being used by checking user stats and acting accordingly with additional training or other initiatives to ensure the firm is getting best use from each resource.

Managing & helping to maintain the firm’s knowledge repository, the Knowledge Library.

Producing monthly reports showing usage stats and knowledge that requires reviewing at a team and firm-wide basis.


  • Liaise with all Heads of Teams to formulate annual information resource budgets which are then agreed by the Head of Finance and Managing Partner. Continue to oversee the budget and update it throughout the year on a regular basis.

Stakeholder Management

Working closely with Marketing to assist in providing the lawyers and the Marketing team with relevant research to proactively undertake BD initiatives.

Part of the Management team, so ensure good working relationships with all Central Services teams, including IT, Marketing, HR, Compliance, Facilities & Finance.


  • Experience in KM activities by bringing together people, processes and technology.
  • Have expertise in change and project management.
  • Excellent practical knowledge and experience of legal technology, such as Lexis and Thomson Reuters services.
  • Knowledge of business information resources would also be a bonus.
  • Ability to build strong working relationships with stakeholders across all levels of the business.
  • Degree or post graduate qualification in Information Management is preferable.
  • Solid commercial awareness and experience of working in the legal or professional services sector.
  • Good problem solving and analytical skills.
  • Strong communication skills.


  • 25 days holiday
  • Pension scheme with a 4% employer contribution and the employee pays 4%
  • Life Assurance - 5 x final salary
  • Ability to join fee earner bonus scheme
  • Travel season ticket loan scheme available
  • Cycle to work scheme available

Team structure

  • 1 x Knowledge and Information Manager
  • 1 x Information Assistant

Other information

Boyes Turner’s Employment team is ranked in Tier 1 by Legal 500.  Its partners are recognized as experts in their field. The Group is innovative and seeking to find ways of developing its offering and services to clients harnessing all modern technologies.

The team is looking to recruit at least two enthusiastic and bright candidates.  The successful candidates will have the opportunity to work with a broad range of clients local, national and international.  Given the structure of the team there will be, in time, real opportunities to progress.

Boyes Turner is a well-known, successful and respected Commercial law firm named in both Legal 500 and Chambers guides. Excellent working conditions and a modern, forward thinking, friendly team.

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We have been voted as the leading UK regional law firm to work for in the South East by the Best Company Survey published by the Sunday Times in 2006 and best law firm to work for in the South East for three years in a row.

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