As a professional support assistant in Boyes Turner’s outstanding clinical negligence group, Nicky uses her administrative and organisational skills to support the team at key procedural stages during each medical negligence claim. Nicky’s proactive approach to Legal Aid applications, requests for disclosure of medical records and other key documents ensures that the administration of each case is kept moving, evidence is gathered, documents are organised and the files are complete at each stage.
At Boyes Turner, our specialist birth trauma and neonatal brain injury lawyers are strong proponents of Legal Aid which plays such a vital role in these complex and high value claims. Nicky assists the team’s lawyers in liaising with clients and the Legal Aid Agency (LAA), preparing applications, monitoring response times and chasing up LAA decisions.
Nicky uses her past experience as a medical secretary to help clients identify, source and apply for the medical records needed to investigate and pursue their claims. She liaises with hospital departments and chases up any responses to applications which her system tells her are overdue.
Nicky’s skills are also put to good use during the document discovery process, where she supports the team’s lawyers in collating and organising the clients’ lists of documents, which form an important part of the evidence at trial.
Her professional yet friendly telephone style means that Nicky is also skilled at organising other people! She arranges consultations with Counsel and experts, and assists Counsel’s clerk in collating witness availability prior to listing each case for trial.