Councils and highways agency claims

When a serious accident changes your life, you need experienced solicitors who understand exactly what’s at stake for your recovery, your family and your future.

Holding councils and highway authorities to account for unsafe roads.

When an accident on a public road, pavement, or walkway is caused by a highway authority or council’s failure to maintain safe conditions, then the injured person may be able to claim compensation for their injuries.

Highway authorities cannot prevent accidents that are caused by driver or pedestrian mishaps, but they have a legal responsibility to build, maintain, regularly inspect and repair public highways in a way that ensures they are safe for public use. If a driver, pedestrian or other road user is injured as a result of the highway authority’s unreasonable failure to maintain safe conditions, we can help the injured person secure rehabilitation and rebuild their life with the help of compensation.

  • Nationally recognised personal injury specialists with decades of experience
  • Access to leading medical experts and rehabilitation professionals
  • Proven track record of securing life-changing compensation
  • Dedicated support from initial enquiry through to settlement
  • No upfront costs and claim through a no win no fee agreement

Starting your councils and highways agency claim

It costs nothing to talk to us to find out about making a personal injury compensation claim for yourself or a member of your family. You can contact us for free, confidential advice from a specialist personal injury solicitor. In serious injury cases, we often visit our clients in the hospital or at their home if they are unable to get to our offices.

We will ask you to tell us briefly about the accident and injury. We will advise you about any time limits that may apply and whether we can help you make a claim. Your solicitor will discuss with you how your claim will be funded and advise, fully and clearly, how that works and what it will mean for you. We offer a range of funding options, but most of our clients’ claims are handled on a ‘no win no fee’ basis.

We will put your claim to the defendant organisation whose negligence caused your injury, and we will handle all communication on your behalf. The defendant’s insurers will usually handle the claim on the defendant’s behalf and will be responsible for paying any compensation. Once we are in contact with the defendant’s insurers, we can begin to secure the necessary rehabilitation and specialist support to meet the injured person’s immediate needs whilst we proceed with the claim.

  • No win, no fee

    No hidden or upfront costs. Clear, straightforward advice. Nothing to pay unless your claim is successful.

  • Over 30 years’ experience

    We have helped thousands of clients claim compensation.

  • Fully regulated

    Authorised and regulated by the Solicitors Regulation Authority.

Highways agency and councils injury compensation claims FAQs

We help severely injured clients claim compensation from councils, highway authorities and other organisations after accidents caused by:

  • unsafe smart motorway systems, signs, or errors;
  • unsafe bridges, slip roads, roundabouts, road junctions, level crossings (railway lines);
  • raised, missing or damaged paving or kerb stones;
  • deep pot-holes or dangerous road surfaces;
  • uncovered drain or utilities ‘manholes’;
  • unlit or unsigned ramps, roadworks, skips, cones, or hazards;
  • unguarded holes or drops;
  • inadequate or unsafe road repairs;
  • dangerous spillages, dropped hazards or water on the roads;
  • dangerous overhead cables, cameras, lights, or signs;
  • incorrect, dangerous or missing road signs or road markings;
  • defective street lighting or traffic lights;
  • ungritted icy paths and walkways, pavements and roads;
  • falling hazards, such as fencing, trees, scaffolding, masonry.

Road accident injury compensation claims involving unsafe road schemes or conditions, defective signs and equipment or other road hazards can be difficult to prove. It is essential that evidence, including photographs of the road conditions, is gathered immediately to avoid it being lost by the highway authority’s post-accident repairs. Swift action is needed by experienced solicitors to identify and prove liability (fault) against the correct defendant. Expert accident reconstruction evidence may be needed, particularly where the cause of the accident is not immediately clear.

Where someone has suffered severe or catastrophic injury in an accident, it is vital that the correct defendant (person or authority at fault) is identified so that funding for the injured person’s rehabilitation can be secured urgently from their insurers. Our personal injury solicitors are nationally acclaimed experts in handling brain injury and other major trauma accident claims.

Depending on the circumstances of the accident, serious injury claims arising from unsafe highway conditions may be made against:

  • the highways agency responsible for major roads and motorways (e.g. Highways England);
  • the local highway authority or council responsible for minor roads, pavements, and walkways;
  • the building or road maintenance work contractor;
  • the government’s Department for Transport (DfT);
  • utility companies (low-hanging cables, burst water mains etc);
  • drivers or commercial organisations responsible for road hazards or obstructions (skips, spillages, debris, or items dropped from lorries).

Boyes Turner’s personal injury lawyers are specialists in securing rehabilitation and compensation for clients who have suffered severe and catastrophic injury in accidents caused by the negligence of others.

Our clients have suffered one or more of the following serious injuries:

Each client’s entitlement to compensation depends on their individual circumstances. This includes the type of injury and severity of their disability, the reasonable costs of meeting their needs arising from their disability, and the financial impact of the injury on their life. In addition to any compensation claimed, we are often able to secure early rehabilitation, funded directly by the defendant’s insurers.

Depending on our client’s injury and their circumstances, they may receive compensation for:

  • pain, suffering and disability;
  • costs of rehabilitation;
  • costs of care and case management;
  • increased costs of suitable or adapted accommodation;
  • prosthetics (artificial limbs after amputation);
  • specialist vehicles, equipment and assistive technology (IT);
  • therapies (occupational therapy (OT), physiotherapy; speech and language therapy);
  • psychological treatment and counselling;
  • costs of private medical or surgical treatment;
  • financial losses, including earnings and pension;
  • deputyship costs.

Where the highways agency or council’s negligence caused the injured person’s death, we can help their dependent family claim compensation for the loss of the deceased’s income and ‘services’ (childcare, housework, DIY), as well as reasonable funeral costs and a statutory bereavement payment.

Serious injury claims against the highway authority can be complex, particularly when they arise from ‘one vehicle accidents’, where the driver loses control of a car, bicycle, or motorbike and leaves the road or collides with a hazard.

There may be more than one cause for an accident, but where the highway authority was to blame, the fact that the injured person contributed to the accident or their injury in some way should not usually prevent them from bringing a claim.

We investigate who was legally at fault for each accident, based on evidence, including photographs, dash-cam footage, witness statements, police reports and experts’ reports, to prove that the defendant is wholly or partly liable to compensate our client. In most cases, where the defendant is in fault, but our client was also partly to blame for their own injuries, our client may still be entitled to receive a (proportionally reduced) payment of compensation.

Read more about how we help our severely injured clients in claims involving contributory negligence.

Making a councils and highways agency claim

We understand how daunting it can feel to take the first step. Our specialist personal injury solicitors are here to guide you through every stage.

Getting in touch

Call us or complete our online form to receive free, confidential advice from one of our specialist personal injury solicitors. We will listen carefully to your circumstances, explain your legal options in clear and straightforward terms, and advise whether you have a claim against a local authority or highways authority and how we can help you move forward.

Supporting your claim

Our specialist solicitors will gather the evidence needed to support your claim, including medical records, witness statements, accident reports, photographs and expert opinions where required. They will establish how the accident happened, whether the authority was responsible, and the impact your injuries have had on your life. Where appropriate, we can also seek an interim payment to help meet your immediate needs.

Securing compensation

Our solicitors work to secure the maximum compensation possible as quickly as possible. We aim to ensure you have the financial support you need for rehabilitation, medical treatment, care, specialist equipment, lost earnings, and any other assistance required to support your recovery and future wellbeing.

Contact us

If you would like advice regarding a serious injury or illness affecting you or a loved one, please complete the form and one of our experts will be in touch as soon as possible.

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Why choose Boyes Turner?

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Our clients receive the highest standards of advice and representation and are always treated with compassion, outstanding care and understanding of the physical, emotional, psychological and financial impact that life-changing injury can have upon their lives.

  • We are nationally acclaimed for our personal injury expertise and the outstanding results we achieve for our clients.
  • We are ranked as leading personal injury experts in the Chambers Directory and Legal 500 guides to the legal profession and are accredited for our specialist expertise by the Law Society and the Association of Personal Injury Lawyers (APIL).
  • Our integrated multidisciplinary team offers our clients a full range of specialist help with compensation, rehabilitation, SEN, deputyship, personal injury trusts and community care.
  • We secure early, funded rehabilitation and maximum compensation in claims for adults and children who have suffered catastrophic injury, and provide practical support for their families.

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Leading personal injury solicitors for over 30 years

Our solicitors’ expertise in personal injury claims and their dedication to improving the lives of their injured clients has been recognised by the legal profession and disability charities for over 30 years.

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  • No upfront costs & no win no fee